consulting & service

GTPLUS Standard Support

Standard Support service provides the highest level of technical support services for the following products with annual contracts.

[Support Details]

- Technical Support History
- On- site, Call, Email support
- Questions are answered
- Installing/ Upgrading/ Tuning/ Failure support
- Periodic inspection
- 9 AM ~ 6 PM, Monday ~ Friday
- Response within four hours
- Monitoring support
- Emergency contact system support
- Real-time support requests received
- Bug reports and major changes are put on notice
- Monitoring plan provided
- Operating manual provided

[Technical support period]

- Annual renewal of contract